Terms and Conditions – IonSpec Wear

These Terms and Conditions (“Terms”) govern your access to and use of the IonSpec Wear website and online store (the “Site”), and any purchase of products offered through the Site. By visiting the Site, creating an account, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About IonSpec Wear

IonSpec Wear (“we”, “us”, or “our”) operates an online store offering eyewear and related products. These Terms apply to all visitors, registered users, and customers who access or purchase from our Site.

2. Eligibility and Accounts

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order on the Site.

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You agree to provide accurate, current, and complete information and to update it when necessary. We may suspend or terminate accounts that contain false information or are used in violation of these Terms.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, and prices accurately. However, colors, materials, and appearance may vary slightly due to screen settings, lighting, or manufacturing updates.

Product descriptions on the Site are for general information and marketing purposes. Unless expressly stated on the product page or in official documentation supplied with the product, our eyewear is sold as wellness and lifestyle eyewear and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary. You should consult a qualified eye care or health professional for medical advice regarding your vision or eye health.

We reserve the right to limit quantities, discontinue products, correct errors, and update product information at any time without prior notice.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. An order is not confirmed until we accept it and send you an order confirmation. We may refuse or cancel any order for reasons including product unavailability, pricing errors, suspected fraud, incomplete payment information, or failure to meet these Terms.

You are responsible for reviewing your order details — including product model, quantity, shipping address, and contact information — before submitting payment.

5. Pricing and Payment

All prices are shown in Philippine Pesos (PHP) unless otherwise stated. Prices, promotions, and shipping fees are subject to change without notice, but changes will not affect orders already confirmed.

We currently accept payment methods displayed at checkout, which may include Bank Transfer and GCash. For manual payment methods:

You must complete payment within the timeframe stated in your order confirmation or payment instructions.
Orders may be cancelled if payment is not received within that period.
You are responsible for submitting correct payment references, screenshots, or proof of payment when requested.
We do not store your bank login credentials, wallet PIN, or full payment account passwords.

We are not responsible for delays caused by incorrect payment details, failed transfers, or issues with third-party payment providers.

6. Shipping and Delivery

We offer shipping within the Philippines to addresses you provide at checkout. Delivery times are estimates only and may vary due to location, courier availability, holidays, weather, or other factors beyond our control.

You are responsible for providing a complete and accurate shipping address and a reachable contact number. We are not liable for failed or delayed delivery caused by incorrect address details, unavailability of the recipient, or refusal to accept delivery.

Risk of loss or damage to products passes to you upon delivery to the address provided or to the courier’s proof of delivery, except where applicable law provides otherwise.

7. Returns, Exchanges, and Refunds

Our return, exchange, and refund policy is as stated on the Site or communicated to you at the time of purchase. Unless otherwise specified:

Products must be returned in unused, resalable condition with original packaging and accessories, where applicable.
Certain items may not be eligible for return due to hygiene, safety, or promotional restrictions.
Return shipping costs may be the customer’s responsibility unless the return is due to our error or a defective product.
Refunds, if approved, will be processed using the original payment method or an agreed alternative, subject to verification and processing times.

To request a return, exchange, or refund, contact us through the Site’s contact form with your order number and reason for the request.

8. Warranties and Product Use

Products are sold on an “as is” and “as available” basis to the fullest extent permitted by law, except where a manufacturer warranty applies and is expressly included with the product.

You agree to use products only for their intended purpose and in accordance with any care instructions provided. We are not responsible for damage resulting from misuse, improper handling, unauthorized modification, or failure to follow product instructions.

Any wellness-related descriptions on the Site describe general comfort and lifestyle benefits and should not be interpreted as guaranteed medical outcomes.

9. Intellectual Property

All content on the Site — including text, logos, images, product names, designs, graphics, and software — is owned by or licensed to IonSpec Wear and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any Site content for commercial purposes without our prior written consent.

10. Acceptable Use

You agree not to:

Use the Site for unlawful, fraudulent, or abusive purposes
Attempt to gain unauthorized access to our systems, accounts, or data
Interfere with the operation or security of the Site
Submit false orders, payment proofs, or contact information
Use automated tools to scrape, harvest, or disrupt the Site without permission

We may restrict access to the Site or cancel orders if we believe these rules have been violated.

11. Third-Party Services and Links

The Site may include links to third-party websites or services, such as couriers, payment platforms, or social media pages. We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By using the Site, you acknowledge that you have read our Privacy Policy.

13. Limitation of Liability

To the fullest extent permitted by applicable law, IonSpec Wear and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, including loss of profits, data, goodwill, or business interruption.

Our total liability for any claim relating to a product or order shall not exceed the amount you paid for the relevant product, except where liability cannot be excluded under applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law.

14. Indemnification

You agree to indemnify and hold harmless IonSpec Wear from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Site, violation of these Terms, or infringement of any third-party rights.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on the Site with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Us

If you have questions about these Terms and Conditions, please contact us through our contact form or the contact details provided on the Site.